- Mumbaikars can now find information on their nearest immersion sites on the most popular chat app
- Devotees and Ganesh public mandals can connect with the BMC’s WhatsApp chatbot through a business number 8999-22-8999 or scan a QR code
Mumbai, 08th September 2022: During this Ganesh Mahotsav, the Brihanmumbai Municipal Corporation (BMC) WhatsApp chatbot, developed by Infobip, enables Mumbaikars to obtain information on the nearest natural or artificial immersion sites. ‘MyBMC Assist WhatsApp Chatbot’ now streamlines the Ganesh Visarjan process for devotees, in addition to offering information on different civic services, thereby enhancing citizen engagement and their entire experience. This official chatbot built by Infobip in partnership with WhatsApp will make the Visarjan experience for thousands of devotees across 24 administrative wards of BMC stress free and quick.
Through this chatbot, devotees can access information on 200+ immersion sites, including artificial ponds, for Ganesh Visarjan. Thereby, enabling devotees choose the site closest to them and help them save time. Users can simply connect to the chatbot through a BMC’s WhatsApp business number 8999-22-8999 or scan a QR code . Once in the chat window, users can choose to converse in English or Marathi, go to Amenities Near Me and select ‘Ganesh Visarjan,’ add a PIN code or share your current location, and avail information about the nearest natural or artificial immersion sites.
Harsha Solanki, Managing Director – India, Bangladesh, Nepal, and Sri Lanka, Infobip said, “For Mumbaikars, Ganesh Chaturthi is a time to celebrate and enjoy. With the help of WhatsApp Chatbot that we developed for BMC, devotees can easily and quickly find accurate information on the closest immersion spots, which will help the BMC better manage festival traffic and ensure this auspicious festival runs well and deliver hassle-free experience to the citizens.”
Launched in January this year, the BMC’s WhatsApp chatbot is also used to find information on nearby amenities, schools, civic services, BEST services, tourist destinations, etc. Users can also file complaints and submit applications for festival permissions, license renewal, and payments directly through the chatbot.